The following critical success factors have served us well over time:
1. Customer-guided production and business operations. We tailor our products and services, production and business operations in line with customer behaviour, preferences, taste and demands and this disposition has served us well since inception.
2. Experience. We have been operating the Lagos and Nigerian market over twenty (15) years now with a combined experience stock of 50 years and are intent on doing so ad infinitum.
3. Use of the best human, material and technological resources. We are committed to the use of the best of human, material and technology resources to drive our business.
4. Aggressive marketing with focus on achieving national spread. We continue to market and promote our brand aggressively in order to be able to achieve our projections and to have the resources for national spread.
5. Quality customer service. We provide exceptional operating standards with focus on customer satisfaction and constantly seek the views and opinion of customers on how to serve them better. We do well to match and surpass acceptable standards outlined by the relevant governing agencies.
6. Clean environment. We have a checklist to ensure that all essential environmental issues are properly and speedily attended to. This includes but not restricted to a clean surrounding, immediate mopping of spillages, prompt dish washing and safe disposal of refuse.
7. Consistent maintenance culture. We have set up a work process to promote a sustainable culture of equipment maintenance. This involves regular checks on plant and machinery, regular maintenance of cooking equipment, cooking space, distribution and storage equipment, and amortisation of assets to ensure that the most technologically advanced equipment affordable is acquired.
8. Practical opening hours. Our opening time is adhered to unless there is a government regulation otherwise. By the opening time, all activities for ensuring the preparedness of the various operations (meal pre-preparation, cleaning, cutlery setting and others) must have been completed.
9. Entrepreneurial background of promoters. As entrepreneurs, our passion, courage, commitment, vision, self-drive and hunger to build a strong and successful business, with some successful ventures to show for it, are an inspiration that we can succeed with this expansion initiative.